– Get a Free Cookie – Participate in the Subway Survey – Subway, the renowned sandwich brand, has always been dedicated to providing scrumptious meals at reasonable prices. Recently, they have enhanced their commitment to customer satisfaction by actively seeking and addressing customer feedback.

Through the Subway Listens surveys and an online community, Subway showcases its dedication to creating a dining experience that prioritizes its customers. This initiative, known as “,” allows customers to share their opinions via surveys and polls, giving Subway valuable insights into their preferences and needs.

The aim of this program is to ensure every customer feels heard, valued, and appreciated. Customers can provide feedback on their restaurant or online order experiences by answering a few questions. Subway’s team of specialists keeps these responses private and uses them solely for research purposes.

Ultimately, it’s clear that Subway values its patrons and encourages open feedback without any fear of criticism.

Benefits of

Subway, the top sandwich chain in the US, conducts an online poll called Subway Listens, where customers can openly share their experiences. This feedback allows Subway to enhance and deliver a better overall experience. Participating in the Subway Listens survey offers several advantages:

  • Customer Voice: Customers have the opportunity to be heard and influence how Subway operates, proving their opinions matter.
  • Special Benefits: Participants are eligible for rewards such as discounts or free food items.
  • Improved Dining Experience: Feedback from the survey helps Subway refine its services and products, ensuring high-quality offerings.
  • Direct Influence: Customers can directly impact future dining experiences by sharing their insights through the survey.
  • Incentives: Participants can earn free sandwiches or discounts on specific menu items.

By listening to their consumers, Subway continues to provide top-notch service and high-quality products tailored to customer needs and preferences.

How to Participate in Subway Listens

Subway customers have the opportunity to share their feedback on their experiences through the online survey platform, Subway Listens. By participating, customers can earn rewards such as a free cookie or other perks.

Steps to Participate:

  1. Receipt Requirement: Ensure you have a receipt from a recent visit to a Subway restaurant. This receipt is necessary to access the survey.
  2. Visit the Survey Site: Go to
  3. Fill Out Basic Information: Enter your name and email address as required on the initial survey page.
  4. Answer Survey Questions: You will be directed to a page with questions about your recent Subway visit. Provide detailed and honest responses to help improve future customer experiences.
  5. Survey Duration: The survey typically takes about 10 minutes to complete but can significantly impact customer service quality at Subway restaurants.

By participating in Subway Listens, you contribute to enhancing the dining experience for all customers while earning rewards for yourself.

Common Questions

Subway Restaurants’ online survey program, Subway Listens, gathers consumer feedback to enhance their services. By participating in the survey at, customers can receive a coupon for a free cookie.

Frequently Asked Questions:

1. What details do I need before I begin the survey?

  • You will need your store number, order number, or receipt details. For online purchases, this information is available on your printed receipt or in emails from Subway.

2. How long does it take to finish the questionnaire?

  • The survey typically takes no longer than five minutes to complete, depending on the number of questions and the depth of your responses.

Results & Comments

Customers can provide feedback through Subway’s online feedback portal, Subway Listens. This platform allows customers to share their opinions, helping Subway understand what is most important to them. The feedback collected can influence future decisions regarding products, services, pricing, promotions, and more. This process ensures that Subway stays competitive by continuously improving based on customer input.


Subway Listens is a valuable tool for customers to provide feedback and promote the establishment. It allows users to share genuine comments and recognize excellent service, guiding Subway’s future decisions and enhancing user experiences. Through this feedback, Subway gains insights into customer preferences, helping them offer better products and services.